With more than 8 million users worldwide accessing Zoho applications, small and medium businesses and large organizations count on Zoho security and data protection to meet their needs. So if you’re thinking about getting Zoho to manage and automate your business or if you’re already a Zoho user, the first question that will come to mind is – How secure is my data with Zoho?
The answer is simple – Zoho protects your data more than you could protect it. How? Read the blog to know what are the organizational, data, physical, and infrastructural security practices Zoho follows.
Zoho “opted out” of online advertising
Online advertising and consumer privacy can’t go hand in hand. Businesses that use online advertising may become financially successful but at the cost of consumer privacy. However, online advertising becomes a flagrant invasion of your privacy.
Zoho is the first software company that “opted out” of the advertising model long before any government had to tell users it was ethically dubious.
25 years in, Zoho treats your data just like they treat their own: responsibly. Zoho has invested a lot of time and money to ensure that your information is secure and private. Here is how Zoho keeps your data secure.
Multiple levels of security
Zoho offers security on multiple levels including the physical, software, and people/process levels.
Secure Data Centers
Zoho owns its data centers all over the world. Data centers are where data are stored and managed. Access to these Data Centers is restricted to a small group of authorized Zoho personnel. They need to provide two-factor authentication and biometric authentication before entering the data centers. This link will help you find out where your data is located with Zoho.
Zoho uses network security and monitoring techniques to provide multiple layers of protection. Zoho’s distributed grid architecture shields our system and services from the effects of possible server failures.
Zoho’s security rules and machine intelligence can easily detect and prevent network intrusions.
Multiple security certifications
Zoho offers top-notch military-grade encryption and has multiple internationally recognized security certifications. Zoho applications are certified in
- ISO/IEC 27001,
- ISO/IEC 27701,
- ISO/IEC 27017,
- ISO/IEC 27018, and
- ISO/IEC 20000.
Zoho is SOC 1 Type II and SOC 2 Type II compliant.
All the Zoho Finance Plus products are Payment Card Industry (PCI) compliant. Zoho’s offerings have privacy features that comply with GDPR and CCPA regulations.
Certified Senders Alliance (CSA) is a quality certification for mailbox service providers like Zoho Campaigns.
Zoho has done a Self-Assessment for the cloud services it provides using the Cloud Security Alliance’s Consensus Assessments Initiative Questionnaire (CAIQ).
Zoho uses strong encryption protocols for all customer data. All sensitive customer data at rest is encrypted using 256-bit Advanced Encryption Standard (AES).
You can configure multi-factor authentication (MFA) using Zoho One-Auth. Currently, different modes of MFA including biometric Touch ID or Face ID, Push Notification, QR code, and Time-based OTP are supported in Zoho.
The service data is stored on Zoho’s servers when you use Zoho applications. Your data is owned by you, and not by Zoho. Zoho never shares your data with any third party without your consent.
Zoho offers single sign-on (SSO) that lets users access multiple services using the same sign-in page and authentication credentials.
Audit logs and IP restrictions
You can monitor your team’s activities with audit logs, so you can track who did what and when. Zoho offers IP restrictions to limit unauthorized users from accessing your account or data. You can even allow sign-in from designated IP addresses. Even if your users’ credentials are stolen, your CRM will still be protected from unauthorized access.
Zoho continuously monitors and analyses information gathered from services. It has a dedicated vulnerability management process to spot security incidents that might affect the company’s infrastructure.
Zoho’s custom anti-malware engine ensures customer data is protected from malware.
Zoho runs incremental backups every day and weekly full backups of its databases using Zoho Admin Console (ZAC) to ensure your data is never lost when you’re using Zoho apps. In the event of hardware failure or a natural disaster, your data stays secure.
Backups are always stored and will not be deleted without your consent. If Zoho detects inactivity in your account, you will be immediately contacted to get back to the team.
Apart from these security measures and activities, Zoho also offers vendor and third-party supplier management, incident management, disaster recovery and business continuity, customer controls for security, and DDoS prevention.
Your organization’s data security, privacy, and protection are of utmost priority to Zoho. Zoho’s advanced layers of security, technologies, and policies give businesses maximum assurance that their data is safe on the Zoho cloud.