Analyst Reviews

Zoho Creator Featured in Gartner’s Magic Quadrant for Enterprise Low-Code Application Platform

Source – (2019)

Zoho Creator has been featured in Gartner’s Magic Quadrant for Enterprise Low-Code Application Platform. It has been featured for its ease of deployment, transparent pricing models, professional management assistance, positive customer feedback, and strong partner reseller network.

Zoho Received the Best Enterprise Software Vendor of the Year 2019 Award

Source – (2019)

Zoho has emerged as the winner of 2019 Best Enterprise Software Vendor. Constellation Research, a Silicon Valley-based research and advisory firm, has named Zoho the best enterprise software provider because it provides 45+ business applications and digital scalability and helped companies improve their market share, customer satisfaction and brand standing.

Zoho CRM Review

Source – PC Magazine (2019)

Zoho CRM is the winner of PCMag’s Business Choice Awards

Zoho CRM was awarded PC Magazine’s coveted “Editor’s Choice Award” for 2019. The Editors’ Choice pick for CRM now gets to share the Business Choice pick from readers. On what made Zoho CRM stand out from the competition, PC Magazine said, “Its mobile efforts have certainly paid off, as have Zoho’s integration with email and social networks. Readers rated it the best for reliability, lead capturing, custom reports, and workflow—a sweep of all the categories that matter when you’re working in the field.“

Zoho was the most recommended CRM software by the respondents of the PCMag survey with a score of 8.0, comfortably beating out Salesforce and other top CRM vendors.

Zoho CRM Review

Source – Business.Com (2018)

Best Small Business CRM for 2018 – “Affordable and beautifully designed, Zoho CRM earns our title of Best CRM for Small Business in 2018. This breezy software-as-a-service (SaaS) solution looks and feels like a lightweight cloud product, but it packs in a surprising number of high-end features and customization options for serious business users on a budget.”

“Zoho CRM is a stellar customer relationship management solution that’s surprisingly easy to implement, making it an ideal choice for small teams that want a product that works right out of the box.”

“Once the setup process is complete, Zoho CRM offers users an unbelievably easy-to-use product that requires very little training. The UI is the ideal modern interpretation of a cloud business tool, combining easy to interpret menus and familiar drop-down menu layouts with a clean design and visual notifications. “

“Admins will find Zoho CRM intuitive to use, too. The visual interface makes it easy to create and manage groups with different permissions, even if the admins you choose have never been administrators for a software product before. From documentation and setup to daily use, it’s clear that Zoho CRM was built with real small businesses in mind.”

Zoho CRM Review

Source – PC Mag (March 2018)

Zoho CRM is the winner of PCMag’s Business Choice Awards

Editors’ Rating – 4.50 EXCELLENT – “Wide range of email marketing tools. Innovative gamification features. Robust integration with Google G Suite and other Zoho products. Comprehensive reporting. Impressive workflow automation features. Free edition for up to 10 users available. Robust web form and email marketing tools. “

“A flagship product among more than thirty Zoho software solutions, Zoho CRM provides customer management at a great value with a robust feature set as well as room for both outside integration and internal versatility.”

Zoho CRM Review

Source – Business.Com (Feb. 27, 2018)

Quotes –

“Affordable and beautifully designed, Zoho CRM looks and feels like a lightweight CRM solution, but it packs in a surprising number of high-end features and customization options.”

“Zoho CRM is a feature-rich powerhouse of a CRM, with a surprisingly affordable price tag. “
“Great features, even at the basic level.”
“Popular integrations and extensions in the Zoho Marketplace. No other CRM makes it easier than Zoho does to integrate all your favorite products.”
“Tons of customization options.”

Zoho Creator Review

Source – G2Crowd (January 31, 2018)

Quotes –
“Five Stars. “
“Everyone can build an ap.”

“The best part of Zoho Creator is to crack the taboo among the people that only developers or techies can build an app. The customized buttons and process which Zoho creator builds is the amazing feature which motivates any user to create the app on their own for their requirements.”

Zoho CRM Review and Rating

Source – PC Magazine (January 31, 2018)

Zoho CRM is the winner of PCMag’s Business Choice Awards

Editors Rating 4.5 Stars – Excellent”
“Wide range of email marketing tools. Innovative gamification features. Robust integration with Google G Suite and other Zoho products. Comprehensive reporting. Impressive workflow automation features.

As a customer management tool Zoho does a great job at a solid price leaving room for both outside integration and internal versatility.”
“It [Zoho] comes with a wide array of features, including lead management (LM), comprehensive reporting, advanced features, built-in compatibility with business-grade telephony such as live chat, phone, and social media tools. That’s a treasure trove of stuff above and beyond your basic CRM, and it’s executed well enough to deserve an Editors’ Choice designation in the CRM category…”

Zoho Social Review

Source – PC Magazine (August 29, 2017)

Zoho CRM is the winner of PCMag’s Business Choice Awards

Editors’ Rating – EXCELLENT 4 Stars
“Clean, responsive interface. Very reasonably priced. Smart Q feature simplifies and automates publishing. Zoho CRM integrated throughout. Discuss tab promotes easy collaboration.”

“Zoho Social is an easy-to-use social media management and analytics platform with a wealth of metrics, smart publishing tools, and reporting features.”
“Zoho Social is a full-featured, responsive hub for managing your social operations and tracking key metrics. It’s ideally suited for small to midsize businesses (SMBs) looking to curate and monitor a single brand across Google+, Facebook, Twitter, LinkedIn, or Instagram. It’s also ideally suited for small to midsize enterprises (SMEs) managing up to three different brands that are looking to track core internal metrics and external reporting on specific social networks.”

Zoho CRM Upgrade Targets Salesforce

Information Week (August 2016)

“Zoho is increasing the functions available in its CRM suite in an effort to be the all-in-one “operating system for business” that pulls together social media, user feedback, support ticket tracking, and other customer-based actions.”

“Zoho has released the latest version of Zoho CRM, a version that it is calling “the industry’s first multichannel CRM” with a mobile app, dedicated sales-oriented email client, and cloud-based SalesSignals application that pulls together social media, user feedback, support ticket tracking, and other customer-based actions.”

“Break-out features intended to help Zoho compete with giants:”

“SalesSignals provides real-time info of a customer across channels.”

“SalesInbox, described by Zoho as, a dedicated mail client for salespeople”

“The new product is based on the fact that email and CRM are the most used apps by salespeople. All user features of the new release are available both in browser-based versions and a mobile app for salespeople.”

Zoho is Ready for Digital Prime Time

Website Magazine (July 2016)

Zoho has unveiled what could be the first multi-channel CRM software with the latest major release of its Zoho CRM offering. The new version of the already-popular solution (the company counts some 20 million users)

Zoho Creates an Inbox for Sales Professionals

Small Business Computing.Com (August 2016)

“Email is a trusty communications medium, but Zoho believes the industry can do better.”

“If you look at salespeople, they use two applications: email and CRM,” Raju Vegesna, senior vice president at Zoho, told Small Business Computing. Apart from a few tweaks here and there, email applications have failed to keep up with the needs of today’s sales and customer service professionals, he asserted.”

“Zoho envisions inboxes with functionality that are tailored to specific business functions. Zoho’s answer is SalesInbox.”

“Zoho SalesInbox is a completely new product built from the ground up, combining CRM and email. Intelligent filtering capabilities enrich email by displaying related CRM information within the email client without having to consult a separate app to organizing emails into their current status in the sales process.”

“SalesInbox cuts through the clutter by organizing emails from leads, prospects, and colleagues into separate columns.”

Zoho CRM Upgrade Digs Deep with Mutiple Releases

CMS Wire (August 2016)

“While best known for its customer relationship management (CRM) platform, Pleasanton, Calif.-based Zoho now describes itself as a cloud operating system for business. Salespeople don’t have enough visibility about their leads and customers. With SalesSignals, CRM brings together information about the lead, or customers across channels like chat, email, phone call, support email, survey or submission and offers that info to the sales person. Information from each of these channels become a signal to the sales person.”

“Email clients have been around for decades. They have been very horizontal — it is the same email client for personal user to business use and no matter which field you are in, it is the same email client. It is about time we make email clients specific to a field. With SalesInbox, we built a specialized email client for salespeople.”

“SalesInbox integrates with both Zoho CRM and Salesforce and works with Yahoo Mail, Gmail, Microsoft Exchange, Zoho Mail as well as other email hosting services.”

Zoho Releases Slew of Cloud Services to Help Salespeople Close More Deals

Talkin Cloud (July 2016)

“Today, every progressive sales team needs a CRM that connects with customers and prospects regardless of their preferred communication channel. At the same time, the CRM must remain flexible enough to advance the sales process through any channel.”

Zoho Remakes its CRM System, Introducing SalesInbox and Launching Zoho Marketplace

Destination CRM (July 2016)

Zoho: what if the entire software industry ran like this?

Deal Architect (July 2016)

Zoho Announces Industry’s First MultiChannel CRM Service

Cloud Tweaks (July 2016)

“Today, one innovative player in the CRM market announces product updates and advanced additions to their product line that will challenge what businesses currently expect and accept from their CRM solutions.”

“Unveiling what they identify as ‘the industry’s first multi channel customer relationship management software’ today, the latest version of Zoho CRM supports email, social media, live chat, and telephonic communication.”

“Possibly the most exciting development is the unique convergence of CRM software with email. SalesInbox reinvents the manner in which salespeople use email with the integration of Zoho CRM and their dedicated mail client designed specifically for salespeople.”

“Zoho has been well ahead when it comes to email and CRM integrations. We were able to do this because we are one of only two vendors in the market to offer email hosting and CRM together (the other being Microsoft).“

“For the first time, we’re introducing a specialized email client, built from the ground up, optimized for salespeople.”

Zoho Introduces Email for Sales People, Marketplace and More

Small Business Trends (July 2016)

“Zoho has been quietly and steadily growing since its founding two decades ago. Zoho now has 20 million users across its 30+ products. The company, based in Chennai, India but with a U.S. operations headquarters in Silicon Valley, has offices in Austin, China and Japan, and has over 4,000 employees.”

“SalesInbox uses a multi-column layout to organize incoming emails automatically based on the information stored in the user’s CRM account, so salespeople can easily spot messages that require immediate attention. The platform also allows them to sort emails by several criteria, including lead source and associated customer value.”

  • Full context in every email. Salespeople can view a timeline of previous conversations with an individual contact, and see the size of their current and past deals, overdue tasks, missed calls, support tickets, social media mentions and other relevant information — all within the email client.
  • CRM updates right from the inbox. Instead of logging into the CRM, salespeople can now take customer- and sales-related actions right from their inbox. “When an email comes in from an interested lead, the salesperson can simply drag and drop the email from one column to another,” the announcement says.
  • Reminders and Response Watch. Salespeople can set a time limit by which they can expect to hear back from customers or prospects whenever they send an email. SalesInbox monitors incoming email using the Response Watch feature, If it doesn’t detect a reply during the time specified, it lets the user know so they can follow-up.
  • Mobile client integration. Zoho CRM users can configure SalesInbox on their iOS and Android devices and map it to all popular email services, including Zoho Mail, Gmail, Yahoo Mail and Outlook.
  • Better email feedback. When integrated with Zoho CRM, users can receive reports on how well the emails they send are working. They can also see statistics about which email templates perform best and receive detailed metrics on how many emails have been opened, read or clicked through.

Zoho Lets Salespeople Access CRM Straight From Their Inbox

Betanews (Published 7 months ago)

“With Zoho (you) get everything you need to build, integrate and secure apps.”

Zoho Builds Commission-Free App Store for Small Business ISVs:

CHANNELe2e (July 2016)

Zoho SalesInbox Launched: World’s First Email Client Designed Exclusively for Salespeople

CMS Critic (July 2016 (Updated: 08/2016)

“Zoho SalesInbox Launched: World’s First Email Client Designed Exclusively for Salespeople. Zoho SalesInbox works with Gmail, Exchange, Yahoo! Mail, Zoho Mail and other standard email hosting services.”

Transforming How Salespeople Interact with Email

“Zoho SalesInbox reinvents the conventional email inbox and organizes emails according to how important those emails are for a salesperson, enabling them to prioritize and focus on important customers and deals.”

Hands-free Email Prioritization & Organization

“With an innovative multi-column inbox layout, Zoho SalesInbox automatically organizes incoming emails according to the information stored in the user’s CRM account…”

Context in Every Email

“With Zoho SalesInbox, salespeople can view the timeline of previous conversations with a particular contact, the size of their current and past deals, overdue tasks, missed calls, support tickets raised, social media mentions and other relevant information related to the contact – all from their email client.”

CRM Updates Right from the Inbox

“Salespeople can now take actions that previously required logging into their CRM, right from their inbox.”

“Most email clients allow users to set-up reminders for emails they need to get to. Zoho SalesInbox is unique in that it lets salespeople set reminders for emails they need to receive.”

“Thanks to its integration with Zoho CRM, Zoho SalesInbox users can receive detailed insights into how the emails they send are performing. Users can also see statistics about what email templates are performing best with customers and can…”

Zoho CRM Goes MultiChannel

CMS Critic (August 2016)

“Zoho has just rolled out the latest major version of Zoho CRM, making it, “the industry’s first multichannel CRM” in the process. Zoho CRM: Multichannel Customer Engagement supports email, social media, live chat, and phone communications, enabling salespeople to engage their customers and prospects across all major channels.”

Zoho Boosts CRM with SalesInbox and Multichannel Tools

Sci-Tech Today (August 2016)

“Zoho has come out with multichannel communication and marketing-focused email management. designed to help companies build better relationships with customers who communicate with them in a wide variety of ways.”

“SalesInbox reinvents the conventional email inbox by enabling salespeople to organize messages in ways that prioritize.”

“Another addition with this release is Gamescope, designed to enable sales managers and other users to create team-focused contests and games that award points, trophies or badges for sales calls, closed deals and other accomplishments. The new tool complements Zoho Motivator, the sales-promoting gamification software launched.”

“With the Zoho Marketplace, salespeople using Zoho CRM can also add extensions for a variety of other third-party cloud applications such as DocuSign, Eventbrite, MailChimp, SurveyMonkey and Zendesk.”

Zoho – The Consummate Bootstrapper

diginomica (August 2016)

“Zoho has over 300,000 active business customers and over 20 million end users. It has 5 global data centers and is adding new customers at a furious clip.”

“Zoho’s product line is continuing to grow in breadth and depth. Monthly sign-ups are well over ½ million and growing which bodes well for the company. In fact, it’s the ever accelerating growth curve that convinces me that ZOHO is beginning to hit the hockey stick growth phase of its lifecycle.”

Zoho Announces SalesInbox

CloudPro (July 2016)

“Zoho CRM is now fully loaded to help the enterprises of today keep constantly growing. The new additions to our CRM speak to our growing commitment to being a key player for mid-market and enterprise businesses.”

Zoho Branches into the Mid-market with Latest CRM Solution Launch

Technology Evaluation Centers (August 2016)

“From this single solution, Zoho evolved into an industry giant that had—by 2015—more than 4,000 employees, seven locations, three product divisions, and more than 1,200 partners. It does business in more than 130 countries, with 300,000 solution adoptions and 20 million users. The vendor’s latest growth statistics (35{60f59b2fde42968da13695b586d75ab9e222f7e0fca52c49125d8c09d08f5200} year-on-year) indicate that its performance momentum will likely continue.”

“Zoho’s sales and implementation rely heavily on partner channels. In 2015, 85{60f59b2fde42968da13695b586d75ab9e222f7e0fca52c49125d8c09d08f5200} of its CRM and CRM Plus revenue came from partners.”

Zoho’s New CRM: Designed to Cater to Mid-market

“While Zoho has long been seen as one of the global multitenant cloud CRM leaders in the small and midsize business (SMBs) segment, it is rapidly expanding its footprint in the mid-market and enterprise spaces.”

A Strategy to Become the Operating System for Business.

“Unlike many of its competitors, Zoho has quite a unique business model. Its product strategy has always been to build a scalable technology and product stack, taking over market share via building gradual volume.”

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!