Free
- 3 operator licenses
- Visitor insights (10K visitors/month)
- 100 chat sessions/month
- 1 brand
- Canned replies
- Basic visitor information
- Voice note
- File sharing
- Mobile SDK
- Credit card masking
- Integration with Zoho apps
- Integration with CMS and ecommerce platforms
- Desktop apps
- Daily reports (scheduled)
Basic
/operator/month billed annually
- 1 operator license
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 chatbot
Everything in Free +
- Advanced visitor information
- Email signature chat
- Messaging channels
- Departments
- FAQs
- Articles
- Chat routing
- Chat transfer
- Group chat
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call
- Screen sharing
- Third-party integrations
Professional
/operator/month billed annually
- 1 operator license
- Visitor insights (100K visitors/month)
- Unlimited chat sessions
- 5 chatbots
Everything in Basic +
- Custom widgets
- Block IP
- Conversation monitor
- Weekly and monthly reports (scheduled)
- Real-time reporting
- Apple TV app
Enterprise
/operator/month billed annually
- 1 operator license
- Visitor insights (200K visitors/month)
- Unlimited chat sessions
- 10 chatbots
Everything in Professional +
- Chat translation
- Answer Bot Zia
- Hybrid chatbot
- Tags
- Smart suggestions Zia
- Company profile enrichment Zia
- Profanity management
- Integrations with Cloud Telephony and PBX systems
Click here to check more details about ZOHO CRM
*Disclaimer – This comparison might be subject to errors. The Zoho Competitor Pricing Comparison doesn’t take into account the feature differences, promotions, bundles and other considerations of Zoho’s competitors.