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Zoho SalesIQ - The All-in-One Customer Engagement Platform

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that unify sales, marketing, and customer support teams. SalesIQ offers a host of features that enables businesses of all sizes to know their website visitors, engage them and support their customers in real-time. With actionable reports and insights in SalesIQ, you can refine the customer experience.

Zoho SalesIQ - The All-in-One Customer Engagement Platform

SalesIQ Offers Powerful Features for Exceptional Engagement

Trusted by more than 450,000 businesses worldwide, SalesIQ makes selling smarter, serving customers faster, and marketing better. The software enables proactive customer engagement no matter which team is using SalesIQ. Your business can stay connected with customers at each stage of the customer lifecycle. Here’s how SalesIQ facilitates better customer engagement. 

Engage Visitors with Zoho SalesIQ

Engage Visitors with SalesIQ

Interact with visitors in real-time with personalized messages. SalesIQ provides detailed information about each website visitor such as their name, location, actions, time spent on site, etc. The software also sorts the visitors into hot, warm, and cold leads for you. With lead scoring, you can better engage visitors and convert them into customers.

Zoho SalesIQ - The All-in-One Customer Engagement Platform

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that unify sales, marketing, and customer support teams. SalesIQ offers a host of features that enables businesses of all sizes to know their website visitors, engage them and support their customers in real-time. With actionable reports and insights in SalesIQ, you can refine the customer experience.

Zoho SalesIQ - The All-in-One Customer Engagement Platform

SalesIQ Offers Powerful Features for Exceptional Engagement

Trusted by more than 450,000 businesses worldwide, SalesIQ makes selling smarter, serving customers faster, and marketing better. The software enables proactive customer engagement no matter which team is using SalesIQ. Your business can stay connected with customers at each stage of the customer lifecycle. Here’s how SalesIQ facilitates better customer engagement. 

Engage Visitors with Zoho SalesIQ

Engage Visitors with SalesIQ

Interact with visitors in real-time with personalized messages. SalesIQ provides detailed information about each website visitor such as their name, location, actions, time spent on site, etc. The software also sorts the visitors into hot, warm, and cold leads for you. With lead scoring, you can better engage visitors and convert them into customers.

Interact with Visitors with Robot

Zobot is SalesIQ’s enterprise-ready bot platform. The platform allows you to build a codeless bot with an intuitive UI that can be used to automate responses and actions. Create Answer Bots with Zoho’s natural language processing (NLP)-driven AI technology, Zia. Zobot’s programming interface allows you to build custom bots that can be integrated with internal bot services and databases.

ZOHO SalesIQ Interact with Visitors with Robot
ZOHO SalesIQ Interact with Visitors with Robot

Interact with Visitors with Robot

Zobot is SalesIQ’s enterprise-ready bot platform. The platform allows you to build a codeless bot with an intuitive UI that can be used to automate responses and actions. Create Answer Bots with Zoho’s natural language processing (NLP)-driven AI technology, Zia. Zobot’s programming interface allows you to build custom bots that can be integrated with internal bot services and databases.

Self-Service Business Intelligence

Businesses need interactive data visualization capabilities with deep analytical insights. Zoho Analytics’ self-service BI platform provides a drag-and-drop feature to build an insightful data visualisation dashboard. Data insights are enhanced with powerful AI-augmented capabilities. Ask questions in natural language to Zoho’s smart AI assistant Zia and get NLG(Natural Language Generation) driven Zia insights.The power of machine learning in Zoho Analytics makes it easy to do smarter forecasting and scenario analysis.
Communicate with SalesIQ in the Best Way

Communicate in the Best Way

SalesIQ is designed to help your business use different modes of communication that best fits your customers’ situation. Add live chat support to your website, enable a voice calling feature so customers can call you right away, or use the remote access feature, powered by Zoho Assist, to solve their issues remotely.

Communicate with SalesIQ in the Best Way

Communicate in the Best Way

SalesIQ is designed to help your business use different modes of communication that best fits your customers’ situation. Add live chat support to your website, enable a voice calling feature so customers can call you right away, or use the remote access feature, powered by Zoho Assist, to solve their issues remotely.

Manage B2B or B2C Contacts

Zoho SalesIQ helps both B2C and B2B companies organize their contacts more efficiently. SalesIQ categories visitors into leads and contacts along with their email addresses and publicly available information. This means you can save time by having SalesIQ create contacts in your CRM database on your behalf.

Manage B2B or B2C Contacts with Zoho SalesIQ
Manage B2B or B2C Contacts with Zoho SalesIQ

Manage B2B or B2C Contacts

Zoho SalesIQ helps both B2C and B2B companies organize their contacts more efficiently. SalesIQ categories visitors into leads and contacts along with their email addresses and publicly available information. This means you can save time by having SalesIQ create contacts in your CRM database on your behalf.

AnalyticsMarketplace & Apps

Zoho Analytics’ App Marketplace offers partner-driven analytics apps and domain-specialized analytics apps. There is an app available for all your business operations – sales, marketing, productivity, finance, and customer service. Complement your analytics journey with the apps you want fromthe Zoho Marketplace. Each app comes with custom-built connectors and extensionsfor deeper and faster analytics.
Zoho SalesIQ Mobile App

SalesIQ Mobile App

Zoho SalesIQs robust mobile app features all the potent capabilities that you need to make deals and serve customers over the phone or tablet.

Zoho SalesIQ Mobile App

SalesIQ Mobile App

Zoho SalesIQs robust mobile app features all the potent capabilities that you need to make deals and serve customers over the phone or tablet.

Connect SalesIQ and CRM

Combine the power of Zoho SalesIQ with Zoho CRM for better context about a customer. Engage and convert visitors into paying customers with this powerful integration. Once you integrate SalesIQ with Zoho CRM, you can view prospect data during a chat, target leads based on your CRM data, and even add chat data to CRM automatically. With more context and information about a contact in CRM, you can identify sales readiness and give more attention to the right visitors.

Connect SalesIQ and Zoho CRM
Automate Chat with Zoho SalesIQ for Better Engagement

Automate for Better Engagement

With SalesIQ, your team can create automated chat triggers and rule-based chat routing. Automated chat triggers allow you to reach visitors at the right touchpoints. With chat routing, victors won’t have to wait for responses. Direct chats to the right department or staff based on the landing page they visited, lead stage, or traffic source.

Collaborate Right Inside SalesIQ

SalesIQ makes collaboration easier for your teams. Combine the expertise of team members when engaging or serving customers. Zoho SalesIQ lets you transfer a chat or simply invite a team member with the right answers to join. Your agents can have one-on-one interactions or use the internal message board to stay updated.

Collaborate Right Inside Zoho SalesIQ
Measure and Improve with Zoho SalesIQ

Measure and Improve with SalesIQ

SalesIQ lets you generate daily and monthly reports on your team’s performance. You can view each agent’s progress, monitor their chats in real-time, and suggest appropriate improvements to guide them to success.

Integrate SalesIQ and Zoho Analytics

Integrate SalesIQ and Zoho Analytics to dive deeper into visitor data and derive meaningful engagement insights from site traffic, visitor activity, chat influx, and more. Zoho Analytics is a self-service BI and analytics platform that helps you connect, prepare and analyze your data in minutes. Integrating SalesIQ, Analytics, Zoho CRM, Desk, and other business apps will give a 360-degree view of your business.

ZOHO SalesIQ Integrates with Your Tech Stack

Integrates with Your Tech Stack

SalesIQ works with all Zoho applications, such as Zoho CRM, Zoho Desk, and more. Zoho SalesIQ offers ‘add-ons’ for many leading CRM apps, helpdesk, and email marketing software, so your entire tech stack can really work as one. SalesIQ even offers Developer API to integrate business applications of your choice.

Connect SalesIQ and Zoho CRM

Connect SalesIQ and CRM

Combine the power of Zoho SalesIQ with Zoho CRM for better context about a customer. Engage and convert visitors into paying customers with this powerful integration. Once you integrate SalesIQ with Zoho CRM, you can view prospect data during a chat, target leads based on your CRM data, and even add chat data to CRM automatically. With more context and information about a contact in CRM, you can identify sales readiness and give more attention to the right visitors.

Conversational Analytics

Zoho Analytics Mobile BI apps give your teams the power to analyze and visualize data on-the-move. Zoho Analytics apps are powered by Zia. Speak with Ask Zia on the go and get deep insights as answers from anywhere, anytime. The mobile apps even make team collaboration easier and faster.
Automate Chat with Zoho SalesIQ for Better Engagement

Automate for Better Engagement

With SalesIQ, your team can create automated chat triggers and rule-based chat routing. Automated chat triggers allow you to reach visitors at the right touchpoints. With chat routing, victors won’t have to wait for responses. Direct chats to the right department or staff based on the landing page they visited, lead stage, or traffic source.

Zoho Analytics for Your Entire Business Operations

Zoho Analytics is built for every function in your business. Analyze any type of data in depth. Create data pipelines and go from raw data to insights into minutes. Zoho Analytics is designed for your:

Sale

Marketing

Finance           

Social Media

Help Desk

Project Management

Human Resources

eCommerce

Collaborate Right Inside Zoho SalesIQ

Collaborate Right Inside SalesIQ

SalesIQ makes collaboration easier for your teams. Combine the expertise of team members when engaging or serving customers. Zoho SalesIQ lets you transfer a chat or simply invite a team member with the right answers to join. Your agents can have one-on-one interactions or use the internal message board to stay updated.

Uncover Hidden Insights from Data. For Any Business Function.

Collaborative analytics

Create and analyze reports together with your team.

Pre-built visualizations

Get pre-built reports to start your analytics journey.
Data blending
Connect different sources for cross-functional analysis.

Smart analytical assistant

Ask AI assistant Zia and get answers in the form of reports & KPI widgets.

Embedded analytics

Embed BI, reporting, and analytics solutions within your own product or app.

Data Security and Privacy

Zoho data centres are SOC 2 Type II and ISO/IEC 27001 certified and GDPR compliant.

Why Zoho Analytics

Unified Business Insights

Unify business data across your organization from various functions like marketing, sales, support, finance, and more to discover end-to-end insights.

Augmented Analytics

Augment your data analysis with powerful artificial intelligence (AI), machine learning (ML), natural language processing and generation (NLP/G).

Security and Governance

Your data is secure and safe with Zoho Analytics. Zoho Security Practices provide your business with support for data backup, confidentiality and privacy.

Scalability & Extensibility

Zoho Analytics is a scalable analytics platform. Zoho offers you a robust set of APIs, a wide range of analytics apps, and big data analytics.

Powerful Visualizations

You and your team get a variety of visualization tools including geo and image visualizations. Analyze and visualize data with contextual filters and many more.

Unlimited Integrations

Zoho Analytics has 500+out-of-the-box integrations for your business apps. Build a unified data analytics platform for your entire business operations.

Rated the Best By Industry Experts

Zoho SalesIQ Rated the Best By Industry Experts

Get Started with First Direct

SalesIQ is not just a customer engagement platform, but a tool to unify your sales, marketing, and customer support teams. When your teams understand visitors better, they can engage them better. Your sales team can sell smarter with key insights. Your marketing team can expand your market reach with better insights and information about the target audience. Getting started with Zoho SalesIQ is easy. Contact one of our Zoho experts to request a free demo. First Direct Corp is a Zoho Authorized Partner. We will show you how to use SalesIQ to engage better and sell smarter.

Rated The Best

Zoho Analytics is The FIRST Choice of Businesses

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!