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Zoho SalesIQ - The Customer Engagement Platform

Zoho SalesIQ is an all-in-one software that combines customer engagement, live chat, and analytics. It’s like having one software for talking to customers, studying their behavior on your website, and finding out what they want. With SalesIQ, you can see where your visitors are from, how they use your site, and if they’ve been there before. This helps you find the most interested customers and talk to them at the right moment to boost sales and offer better support.

Zoho SalesIQ - The Customer Engagement Platform

Powerful features for exceptional engagement

No matter if you’re reaching out for sales, marketing, or customer support purposes, Zoho SalesIQ offers a robust set of features to effectively engage with website visitors, leads, and customers.

Know how visitors use your website

Know how visitors use your website

See who’s visiting your website in real-time, sorted into different priority groups based on your preferences. Our visitor tracking provides details like names, locations, actions, time spent on the site, pages visited, and more, allowing you to offer a personalized customer experience.

Zoho SalesIQ - The Customer Engagement Platform

Zoho SalesIQ is an all-in-one software that combines customer engagement, live chat, and analytics. It’s like having one software for talking to customers, studying their behavior on your website, and finding out what they want. With SalesIQ, you can see where your visitors are from, how they use your site, and if they’ve been there before. This helps you find the most interested customers and talk to them at the right moment to boost sales and offer better support.

Zoho SalesIQ - The Customer Engagement Platform

Powerful features for exceptional engagement

No matter if you’re reaching out for sales, marketing, or customer support purposes, Zoho SalesIQ offers a robust set of features to effectively engage with website visitors, leads, and customers.

Know how visitors use your website

Know how visitors use your website

See who’s visiting your website in real-time, sorted into different priority groups based on your preferences. Our visitor tracking provides details like names, locations, actions, time spent on the site, pages visited, and more, allowing you to offer a personalized customer experience.

Lead Scoring

Quickly identify your top leads with automated lead scoring. Set rules to score them based on factors like their traffic source, time spent on your site, last activity, past visits, current page, location, and more.

Lead Scoring
Lead Scoring

Lead Scoring

Quickly identify your top leads with automated lead scoring. Set rules to score them based on factors like their traffic source, time spent on your site, last activity, past visits, current page, location, and more.

Self-Service Business Intelligence

Businesses need interactive data visualization capabilities with deep analytical insights. Zoho Analytics’ self-service BI platform provides a drag-and-drop feature to build an insightful data visualisation dashboard. Data insights are enhanced with powerful AI-augmented capabilities. Ask questions in natural language to Zoho’s smart AI assistant Zia and get NLG(Natural Language Generation) driven Zia insights.The power of machine learning in Zoho Analytics makes it easy to do smarter forecasting and scenario analysis.
Reach visitors with chatbots

Reach visitors with chatbots

With Zoho SalesIQ’s Zobot, you can create chatbots effortlessly to automate routine tasks and support your team. Combine AI advantages with guided chatbots by integrating Answer Bot with Zobot. You can use Answer Bot, powered by our own AI assistant, Zia, to understand common queries and responds using a resource library.

Reach visitors with chatbots

Reach visitors with chatbots

With Zoho SalesIQ’s Zobot, you can create chatbots effortlessly to automate routine tasks and support your team. Combine AI advantages with guided chatbots by integrating Answer Bot with Zobot. You can use Answer Bot, powered by our own AI assistant, Zia, to understand common queries and responds using a resource library.

Connect with customer with instant messaging channels

Connect with customers across their preferred messaging platforms, from website live chat to mobile app messaging, Facebook Messenger, Telegram, WhatsApp Business, Instagram, and LINE—all managed seamlessly within SalesIQ’s unified inbox.

Connect with customer with instant messaging channels
Connect with customer with instant messaging channels

Connect with customer with instant messaging channels

Connect with customers across their preferred messaging platforms, from website live chat to mobile app messaging, Facebook Messenger, Telegram, WhatsApp Business, Instagram, and LINE—all managed seamlessly within SalesIQ’s unified inbox.

AnalyticsMarketplace & Apps

Zoho Analytics’ App Marketplace offers partner-driven analytics apps and domain-specialized analytics apps. There is an app available for all your business operations – sales, marketing, productivity, finance, and customer service. Complement your analytics journey with the apps you want fromthe Zoho Marketplace. Each app comes with custom-built connectors and extensionsfor deeper and faster analytics.
Automate visitor engagement

Automate visitor engagement

Improve visitor engagement and support efficiency with automated features like proactive chat triggers and chat routing. Reach out to visitors with personalized messages or deals tailored to their needs. Ensure quick assistance by directing chats to the appropriate department or staff.

Automate visitor engagement

Automate visitor engagement

Improve visitor engagement and support efficiency with automated features like proactive chat triggers and chat routing. Reach out to visitors with personalized messages or deals tailored to their needs. Ensure quick assistance by directing chats to the appropriate department or staff.

Engage customers better by integrating SalesIQ with Zoho CRM

Boost your customer engagement by integrating Zoho SalesIQ with Zoho CRM. Access prospect information during chats, target leads using CRM data, and seamlessly sync chat data with CRM for a comprehensive view of customer interactions. Stay informed in your CRM about prospect website visits and actions.

Engage customers better by integrating SalesIQ with Zoho CRM
Streamline customer support

Streamline customer support

Streamline your customer support by linking Zoho SalesIQ with Zoho Desk. Access previous support interactions instantly to provide real-time assistance with complete context, and easily convert chats into tickets from one location. Simplify your support process with seamless integration.

Get daily and monthly reports 

Set monitors to view each agent’s chats in real time and guide them through it. You can even join an ongoing chat if the need arises. You can track each agent’s progress and monitor their average response time, idle hours, and more.

Get daily and monthly reports
Get better insights with Zoho Analytics

Get better insights with Zoho Analytics

Discover valuable insights about your website visitors, chats, and team performance effortlessly. Merge data from various sources like Zoho CRM, Zoho Desk, and Salesforce CRM to gain a complete understanding of your business. Get a holistic view of your operations to make informed decisions and drive success.

Zoho SalesIQ’s Mobilisten

Make your mobile app interactive by adding all Zoho SalesIQ features seamlessly. With Mobilisten, our mobile SDK, integrating in-app messaging into your Android, iOS, or React Native apps is straightforward, allowing users to connect with you conveniently from any part of the app.

Zoho SalesIQ’s Mobilisten
Engage customers better by integrating SalesIQ with Zoho CRM

Engage customers better by integrating SalesIQ with Zoho CRM

Boost your customer engagement by integrating Zoho SalesIQ with Zoho CRM. Access prospect information during chats, target leads using CRM data, and seamlessly sync chat data with CRM for a comprehensive view of customer interactions. Stay informed in your CRM about prospect website visits and actions.

Conversational Analytics

Zoho Analytics Mobile BI apps give your teams the power to analyze and visualize data on-the-move. Zoho Analytics apps are powered by Zia. Speak with Ask Zia on the go and get deep insights as answers from anywhere, anytime. The mobile apps even make team collaboration easier and faster.
Streamline customer support

Streamline customer support

Streamline your customer support by linking Zoho SalesIQ with Zoho Desk. Access previous support interactions instantly to provide real-time assistance with complete context, and easily convert chats into tickets from one location. Simplify your support process with seamless integration.

Zoho Analytics for Your Entire Business Operations

Zoho Analytics is built for every function in your business. Analyze any type of data in depth. Create data pipelines and go from raw data to insights into minutes. Zoho Analytics is designed for your:

Sale

Marketing

Finance           

Social Media

Help Desk

Project Management

Human Resources

eCommerce

Get daily and monthly reports

Get daily and monthly reports

Set monitors to view each agent’s chats in real time and guide them through it. You can even join an ongoing chat if the need arises. You can track each agent’s progress and monitor their average response time, idle hours, and more.

Uncover Hidden Insights from Data. For Any Business Function.

Collaborative analytics

Create and analyze reports together with your team.

Pre-built visualizations

Get pre-built reports to start your analytics journey.
Data blending
Connect different sources for cross-functional analysis.

Smart analytical assistant

Ask AI assistant Zia and get answers in the form of reports & KPI widgets.

Embedded analytics

Embed BI, reporting, and analytics solutions within your own product or app.

Data Security and Privacy

Zoho data centres are SOC 2 Type II and ISO/IEC 27001 certified and GDPR compliant.

Why Zoho Analytics

Unified Business Insights

Unify business data across your organization from various functions like marketing, sales, support, finance, and more to discover end-to-end insights.

Augmented Analytics

Augment your data analysis with powerful artificial intelligence (AI), machine learning (ML), natural language processing and generation (NLP/G).

Security and Governance

Your data is secure and safe with Zoho Analytics. Zoho Security Practices provide your business with support for data backup, confidentiality and privacy.

Scalability & Extensibility

Zoho Analytics is a scalable analytics platform. Zoho offers you a robust set of APIs, a wide range of analytics apps, and big data analytics.

Powerful Visualizations

You and your team get a variety of visualization tools including geo and image visualizations. Analyze and visualize data with contextual filters and many more.

Unlimited Integrations

Zoho Analytics has 500+out-of-the-box integrations for your business apps. Build a unified data analytics platform for your entire business operations.
Get better insights with Zoho Analytics

Get better insights with Zoho Analytics

Discover valuable insights about your website visitors, chats, and team performance effortlessly. Merge data from various sources like Zoho CRM, Zoho Desk, and Salesforce CRM to gain a complete understanding of your business. Get a holistic view of your operations to make informed decisions and drive success.

Zoho SalesIQ’s Mobilisten

Zoho SalesIQ’s Mobilisten

Make your mobile app interactive by adding all Zoho SalesIQ features seamlessly. With Mobilisten, our mobile SDK, integrating in-app messaging into your Android, iOS, or React Native apps is straightforward, allowing users to connect with you conveniently from any part of the app.

Zoho SalesIQ Integrations

Zoho SalesIQ connects with Zoho applications and a number of third-party. With over 30+ integrations—covering CMS, email marketing, analytics, and more—you’ll be able to close deals faster than ever with Zoho SalesIQ.

Zoho SalesIQ Integrations

Get Started with First Direct

Zoho SalesIQ provides your marketing, sales, and support teams with digital customer engagement tools to connect and engage with every website visitor throughout the customer journey. You can track website visitors, boost sales conversation, and convert prospects into qualified leads.

If you want a free demo of Zoho CRM, contact First Direct Corp. As a Zoho Authorized Partner, we have Zoho experts who can help you understand the benefits of CRM software and how to implement it based on your unique sales requirements. We have 25+ years of experience in the CRM business. We are a professional Zoho CRM provider for small and medium-sized businesses. We also provide consultation and implementation support for Zoho’s 45+ business applications.

Call us at (845) 221-3800 today to request a free trial of Zoho CRM!

Rated The Best

Zoho Analytics is The FIRST Choice of Businesses

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!