At First Direct Corporation, we help organizations market, sell and service better by deploying the best technology and solutions based on those organizations’ exact needs. We offer businesses the requisite products, consulting and support to help them improve their business operations. We help them achieve greater success and return on their CRM investment.
Part I – Information First Direct Corporation Collects and Controls
Information We Collect: We collect information only for legitimate purpose. We collect your respective information only when you provide us with the purpose of learning about our products and services or we automatically collect the information or we obtain the information from any third party.
Information provided by you – During sign up, event registrations and other form submissions, testimonials and at the time of interaction with First Direct, the users provide basic information such as name, contact number, email address, company name and country.
Information That We Collect Automatically – We automatically collect information from web browser, devices and servers through cookies, tracking technologies and mobile analytics. We keep this information safe in our database to understand in detail about our visitors.
Information That We Collect From Third Parties – We also obtain information from third party through referrals, our reselling partners and social media sites and other publicly available sources or when users sign up using federated authentication service providers.
Purposes of Collecting Information
To keep you informed about our new products and services, deals, promotions, events, and any interesting information.
To understand our users behavior and how they use our products and services.
To improve our products and services and to keep track or prevent problems.
To detect fraudulent transactions and other illegal activities and prevent them, and to protect the rights of First Direct Corp.
To analyze trends, track visitor navigations and improve website experience.
First Direct aims to empower users to make informed choices about how to collect and process their personal data. Individuals may “opt-out” at any time from future marketing communications or calls. In our emails, users will find a link for registering your opt out request. All opt out requests will be honored regardless of reason and no reason is required. If a user revisits our website and requests for information about our products and services, then they are granting permission to First Direct Corp. to send them emails in order to provide their requested information.
Who We Share User Information With?
We do not sell or share any customer/user information with third parties. We share your information only with parties who adopt appropriate confidentiality and security measures. They are our employees, independent contractors, domain registrars, reselling partners, marketplace application developers and other scenarios.
First Direct Group and Third Party Sub-Processors – We believe in providing world-class products and award-winning services to our customers. For providing best technical support for products, the contracting entity within the First Direct engages third parties and therefore there might be a need to share user information.
Employees and Independent Contractors – Our employees and individuals might access your service data so that they can:
identify your request, analyze your needs and problems and resolve errors
manually verify spam emails and improve spam detection
better assist you with your product or service needs
customize our products or services as per your requirements
This access is restricted to specific employees at First Direct and is audited from time to time. Our employees also have access to the data that you knowingly share with us for technical support or to avail our products or services. We have laid down privacy and security guidelines for our employees and they make sure to abide by the same.
Collaborators and Other Users – There are some products and services that may require you to collaborate with third parties or other users. Such collaborations might require you to share some of your profile information with the collaborators.
Enabled Third Party Integrations – Most of our products and services require you to integrate with third party products and services. If you’ve enabled the same, then third party will able to access your service information and personal information. Therefore, it is recommended to thoroughly go through the privacy policies of the third-party service providers prior enabling the integrations.
User Rights in Regard to the Information Provided
Users have the Right to Access the categories of personal information.
Users have the Right to update and rectify the information we have about you.
Users have the Right to request us to delete your personal information.
Users have the Right to restrict us from using your information in certain circumstances.
Users have the Right to transfer your data to a third party in the proper format.
Users have the Right to complain to First Direct or to the appropriate supervisory authority in case of grievance.
Retention of Information
We will retain users’ data as long as they choose to avail the services provided by First Direct Corporation. Once you terminate your contract with us or terminate our services, your data will eventually get deleted from the active database during our clean up session that is conducted every six months. The data deleted from an active database will be deleted from backups after 3 months. When there will be no longer legitimate need, we will delete user information from our active databases.
Part II – Information Processed by First Direct Corporation on Your Behalf
Information Provided in Connection With Services – To use our services or request technical support for any of our products, you will be required to provide us with the information that you or your organization control. This includes information regarding your customers, employees or data that you hold and/or use on behalf of another person for a specific purpose.
Information From Mobile Devices – Some of our products have mobile applications and these apps may access your call history, contact information, location-based information and other information that is required for the proper functioning of mobile apps. At any given time, you can disable the mobile applications’ access to such information by editing the settings on your mobile device.
All the information provided to First Direct Corp. can be termed as “service data.”
Ownership and Control Of Service Data – Since you are the owner of your service data, we provide you full control by allowing you to access your service data and request export or deletion of your service data.
How Your Service Data Will Be used – We process the service data only when you allow us to do so through various modules of our services. For instance, when you’ll use our email marketing and campaign management product, we will use the email addresses of the persons on your mailing list to send emails.
Push Notifications – If you’ve enabled push notification, you will receive notification messages on your mobile and desktop. You can manage the notification preference as per your convenience. You can deactivate the service by turning off notification in the application or device settings.
Data Collection and Processing Requests
If you want to know how we store, use or process your information, please get in touch. We will make sure to provide you with the requisite support by answering your query within a reasonable time frame.
Part III – General
Personal Information of Children – Individuals below 16 years do not have access to our products and services. Therefore, First Direct Corp. knowingly does not collect any information from children aged 16 years or below. But if we come to know that a child under 16 years of age has submitted any personal information, necessary steps will be taken to delete such information.
User Data Security – At First Direct Corp., data security is our main priority. We take appropriate steps to implement administrative and technical safeguards. This prevents unauthorized access, modification, usage, disclosure of information on part of any third part or within the First Direct Corp. In case of any concerns, you can directly contact us at https://getabettercrm.com/contact-us/ and submit your queries.
Blog Page – We have a blog page on the official website. If you submit any comment on our blogs, make sure it does not contain any personal information or feature any unsolicited messages. Be cautious while disclosing your personal information. We will not be responsible for the personal information you elect to disclose publicly.
Disclosures with Legal Obligations – We reserve the right to disclose your personally identifiable information as required by law, or when we believe that it is vital to disclose the necessary information to protect our rights and comply with the judicial proceedings, court order or legal process served on our Website.
Enforcement of Our Rights – Sometimes it becomes necessary to disclose your personal information and service data to a third party. This helps to prevent fraud, investigate any suspected illegal activity, enforce our policies, or protect the privacy of our users.
Terms and Conditions For Content
The content published on the pages of this website is for general information and use only. It can undergo change without any prior notice. First Direct Corporation does not warranty or guarantee for the accuracy, completeness, performance and suitability of the information or materials found or offered on this website for any specific usage. If you use any information or materials from this website, you are using it at your own risk. We shall not be held responsible for anything.
It is your sole responsibility to make sure that any products, services or information available on the website meet your specific requirements. The content the website contains is owned by and licensed to us. Misuse and reproduction of the content are strictly prohibited. Unauthorized use of this website may give rise to a claim for damages and be a criminal offense.
Copyright and Trademark Notices & Use of Intellectual Property
Get A Better CRM website, and all of its contents, other text, photographs, images, graphics, Get A Better CRM logo, titles, characters, names, and button items (collectively “Intellectual Property”), are copyright and trademarks of First Direct Corporation. Use of our trademarks and copyrightable subject matters is a violation of First Direct Corporation rights.
You are hereby informed that if it comes to the notice of First Direct Corporation that the above mentioned intellectual properties have been used, modified, translated, published, sold or otherwise exploited for any purpose without our prior consent, then it violates First Direct Corporation’s rights.
The services are protected by copyright law as prevalent within the copyright laws. Any fraudulent or improper use shall lead to immediate termination of the account and will be bound to legal procedures to be conducted under New York, United States jurisdiction.
Jurisdiction and Applicable Law
Feel free to contact us, if you have more questions.
You can also write to us at:
First Direct Corporation
2345 Route 52,
Hopewell Jct NY, 12533
First Direct Corp. is proud to be recognized by Zoho for the excellence of our work, our performance as a company, and our commitment to our customers. Below are some awards and recognition that we have earned.