Home  / Applications / ZOHO One / IT & Help Desk

Zoho One - Integrated Customer Support Software Suite

Zoho One provides your IT and support teams with a comprehensive set of tools to respond quickly and keep customers happy. With help desk, business intelligence, and remote assistance tools, your customer reps can resolve problems quickly and improve customer satisfaction.

Zoho One - Integrated Customer Support Software Suite
Support Customers Across Multiple Channels with ZOHO IT & Help Desk

Support Customers Across Multiple Channels

You can transform your customer service with the industry’s first context-aware help desk. With Zoho Desk customer support software available in Zoho One, you can automate processes, build a robust self-service operation, and analyze customer sentiments using Zia, the AI-powered assistant for Zoho Desk. Improve agent productivity and increase customer loyalty with this omnichannel customer service software.

Zoho One - Integrated Customer Support Software Suite

Zoho One - Integrated Customer Support Software Suite

Zoho One provides your IT and support teams with a comprehensive set of tools to respond quickly and keep customers happy. With help desk, business intelligence, and remote assistance tools, your customer reps can resolve problems quickly and improve customer satisfaction.

Support Customers Across Multiple Channels

Support Customers Across Multiple Channels with ZOHO IT & Help Desk

You can transform your customer service with the industry’s first context-aware help desk. With Zoho Desk customer support software available in Zoho One, you can automate processes, build a robust self-service operation, and analyze customer sentiments using Zia, the AI-powered assistant for Zoho Desk. Improve agent productivity and increase customer loyalty with this omnichannel customer service software.

Support customers remotely

With Zoho One’s comprehensive suite of applications, you get cloud-based remote support and remote access software to offer your customers support from a distance through web-based, on-demand remote sessions. With remote access, support teams can manage remote PCs, laptops, mobile devices, and servers effortlessly. Your IT help desk can speed up resolution time and deliver outstanding service.

Support customers remotely with ZOHO IT & Support Desk
Augmented reality remote assistance with ZOHO IT & Help Desk

Augmented reality remote assistance

Zoho Lens enhance the way your business provide remote assistance. The augmented reality (AR) functionality of Zoho Lens helps your support teams to get things done faster.

They can view the camera stream of your remote client’s smartphone and get extra virtual information through AR annotations. Support reps can interact with your customer through VoIP and text chat or invite multiple experts to join a session. AR remote assistance is an  effective way of solving problems and Zoho One gives you that option.

Customer service telephony - ZOHO IT & Support Desk

Customer service telephony

Zoho One gives your support team all the advantages of cloud telephony so they can receive calls right from Zoho Desk. Desk’s Interactive Voice Response (IVR) provides your business with a customer service hotline. Customers can reach the right support agents based on the IVR options they choose. Record all incoming and outgoing calls automatically or create tickets based on the voice messages received.

Support customers remotely

Support customers remotely with ZOHO IT & Support Desk

With Zoho One’s comprehensive suite of applications, you get cloud-based remote support and remote access software to offer your customers support from a distance through web-based, on-demand remote sessions. With remote access, support teams can manage remote PCs, laptops, mobile devices, and servers effortlessly. Your IT help desk can speed up resolution time and deliver outstanding service.

Augmented reality remote assistance

Augmented reality remote assistance with ZOHO IT & Help Desk

With Zoho One’s comprehensive suite of applications, you get cloud-based remote support and remote access software to offer your customers support from a distance through web-based, on-demand remote sessions. With remote access, support teams can manage remote PCs, laptops, mobile devices, and servers effortlessly. Your IT help desk can speed up resolution time and deliver outstanding service.

Customer service telephony

Customer service telephony - ZOHO IT & Support Desk

Zoho One gives your support team all the advantages of cloud telephony so they can receive calls right from Zoho Desk. Desk’s Interactive Voice Response (IVR) provides your business with a customer service hotline. Customers can reach the right support agents based on the IVR options they choose. Record all incoming and outgoing calls automatically or create tickets based on the voice messages received.

Self-Service Business Intelligence

Businesses need interactive data visualization capabilities with deep analytical insights. Zoho Analytics’ self-service BI platform provides a drag-and-drop feature to build an insightful data visualisation dashboard. Data insights are enhanced with powerful AI-augmented capabilities. Ask questions in natural language to Zoho’s smart AI assistant Zia and get NLG(Natural Language Generation) driven Zia insights.The power of machine learning in Zoho Analytics makes it easy to do smarter forecasting and scenario analysis.

AnalyticsMarketplace & Apps

Zoho Analytics’ App Marketplace offers partner-driven analytics apps and domain-specialized analytics apps. There is an app available for all your business operations – sales, marketing, productivity, finance, and customer service. Complement your analytics journey with the apps you want fromthe Zoho Marketplace. Each app comes with custom-built connectors and extensionsfor deeper and faster analytics.

Conversational Analytics

Zoho Analytics Mobile BI apps give your teams the power to analyze and visualize data on-the-move. Zoho Analytics apps are powered by Zia. Speak with Ask Zia on the go and get deep insights as answers from anywhere, anytime. The mobile apps even make team collaboration easier and faster.

Zoho Analytics for Your Entire Business Operations

Zoho Analytics is built for every function in your business. Analyze any type of data in depth. Create data pipelines and go from raw data to insights into minutes. Zoho Analytics is designed for your:

Sale

Marketing

Finance           

Social Media

Help Desk

Project Management

Human Resources

eCommerce

Get Started with Zoho One

Good IT and support teams are quick, helpful, and consistent. Zoho One gives you tools to create efficient support processes. Keep your customers happy and business running smoothly with Zoho One’s support tools. Contact one of our Zoho experts to know more about Zoho One and how it can change the way you work and grow your business. 

Uncover Hidden Insights from Data. For Any Business Function.

Collaborative analytics

Create and analyze reports together with your team.

Pre-built visualizations

Get pre-built reports to start your analytics journey.
Data blending
Connect different sources for cross-functional analysis.

Smart analytical assistant

Ask AI assistant Zia and get answers in the form of reports & KPI widgets.

Embedded analytics

Embed BI, reporting, and analytics solutions within your own product or app.

Data Security and Privacy

Zoho data centres are SOC 2 Type II and ISO/IEC 27001 certified and GDPR compliant.

Why Zoho Analytics

Unified Business Insights

Unify business data across your organization from various functions like marketing, sales, support, finance, and more to discover end-to-end insights.

Augmented Analytics

Augment your data analysis with powerful artificial intelligence (AI), machine learning (ML), natural language processing and generation (NLP/G).

Security and Governance

Your data is secure and safe with Zoho Analytics. Zoho Security Practices provide your business with support for data backup, confidentiality and privacy.

Scalability & Extensibility

Zoho Analytics is a scalable analytics platform. Zoho offers you a robust set of APIs, a wide range of analytics apps, and big data analytics.

Powerful Visualizations

You and your team get a variety of visualization tools including geo and image visualizations. Analyze and visualize data with contextual filters and many more.

Unlimited Integrations

Zoho Analytics has 500+out-of-the-box integrations for your business apps. Build a unified data analytics platform for your entire business operations.

Rated The Best

Zoho Analytics is The FIRST Choice of Businesses

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!