| January 31, 2018, By Bob Ritter.
Cases are the feedback received from the customers on various issues pertaining to the use of your products or services. In Zoho CRM, generate cases easily through email, phone or web forms in your web site and track these customer-reported cases end-to-end. These cases can be assigned to the right support agent in your organization for better case resolution and customer satisfaction.
First Direct Corp. is proud to be recognized by Zoho for the excellence of our work, our performance as a company, and our commitment to our customers. Below are some awards and recognition that we have earned.