Customer Support | Get A Better CRM

Solutions

By Bob Ritter

Solutions are the resources within the organization that enable solving repetitive problems encountered by customers. There can be product-wise solutions and knowledge base articles that provide case resolutions in the least possible time with less effort.

Cases

By Bob Ritter

Cases are the feedback received from the customers on various issues pertaining to the use of your products or services. In Zoho CRM, generate cases easily through email, phone or web forms in your web site and track these customer-reported cases end-to-end. These cases can be assigned to the right support agent in your organization … Continue reading “Cases”