Help Desk

Help Desk is a department in a organization that handles customers’ interactions on a product or service. Customers contact the help desk when they have a question or a problem and a product expert addresses the question to the customer’s satisfaction.

A help desk software automates most of the steps in this process as possible. A help desk software consists of at least 3 parts: Ticket Management, Automation Suite, Reporting and Optimization.

Zoho Desk has all these and more.