Help Desk is a department in a organization that handles customers’ interactions on a product or service. Customers contact the help desk when they have a question or a problem and a product expert addresses the question to the customer’s satisfaction.
A help desk software automates most of the steps in this process as possible. A help desk software consists of at least 3 parts: Ticket Management, Automation Suite, Reporting and Optimization.
Zoho Desk has all these and more.
Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.
An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.
Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!
