Help Desk

Help Desk is a department in a organization that handles customers’ interactions on a product or service. Customers contact the help desk when they have a question or a problem and a product expert addresses the question to the customer’s satisfaction.

A help desk software automates most of the steps in this process as possible. A help desk software consists of at least 3 parts: Ticket Management, Automation Suite, Reporting and Optimization.

Zoho Desk has all these and more.

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Awards and Achievements

First Direct Corp. is proud to be recognized by Zoho for the excellence of our work, our performance as a company, and our commitment to our customers. Below are some awards and recognition that we have earned.