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Zoho Desk - Industry’s First Context-Aware Customer Service Software

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service and build meaningful relationships with customers. Zoho Desk brings all your teams from across departments together to give customers a truly unified customer service experience. Over 50,000 businesses around the world trust Zoho Desk to improve productivity, customer service, and ticketing process.

Zoho Desk - Industry’s First Context-Aware Customer Service Software

Features of Zoho Desk

Zoho Desk is packed with features, from ticket management, self-service, knowledge base to automation. Zoho’s customer service software helps you stay on top of every aspect of your customer service process.

ZOHO Desk - Omnichannel Ticketing System

Omnichannel Ticketing System

Zoho Desk’s ticketing system helps you streamline customer support tickets across channels, brands, products, departments, and more. It helps you communicate with customers for support requests via email and phone systems with context. Improve your social media presence and be available for customers via live chat system – all in Zoho Desk.

Zoho Desk - Industry’s First Context-Aware Customer Service Software

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service and build meaningful relationships with customers. Zoho Desk brings all your teams from across departments together to give customers a truly unified customer service experience. Over 50,000 businesses around the world trust Zoho Desk to improve productivity, customer service, and ticketing process.

Zoho Desk - Industry’s First Context-Aware Customer Service Software

Features of Zoho Desk

Zoho Desk is packed with features, from ticket management, self-service, knowledge base to automation. Zoho’s customer service software helps you stay on top of every aspect of your customer service process.

ZOHO Desk - Omnichannel Ticketing System

Omnichannel Ticketing System

Zoho Desk’s ticketing system helps you streamline customer support tickets across channels, brands, products, departments, and more. It helps you communicate with customers for support requests via email and phone systems with context. Improve your social media presence and be available for customers via live chat system – all in Zoho Desk.

Contextual AI with Zia

Zoho Desk has thoughtfully integrated artificial intelligence (AI) assistant – Zia – in Zoho Desk. Zia helps your customer support team to provide better services to customers. Zia Voice helps customers find solutions to their queries faster. Your agents can ask Zia and get relevant solutions from your knowledge base quickly. Zia does sentiment analysis of customer conversations. You can train Zia to perform specific actions for your business.

ZOHO Desk - Contextual AI with Zia
ZOHO Desk - Contextual AI with Zia

Contextual AI with Zia

Zoho Desk has thoughtfully integrated artificial intelligence (AI) assistant – Zia – in Zoho Desk. Zia helps your customer support team to provide better services to customers. Zia Voice helps customers find solutions to their queries faster. Your agents can ask Zia and get relevant solutions from your knowledge base quickly. Zia does sentiment analysis of customer conversations. You can train Zia to perform specific actions for your business.

Self-Service Business Intelligence

Businesses need interactive data visualization capabilities with deep analytical insights. Zoho Analytics’ self-service BI platform provides a drag-and-drop feature to build an insightful data visualisation dashboard. Data insights are enhanced with powerful AI-augmented capabilities. Ask questions in natural language to Zoho’s smart AI assistant Zia and get NLG(Natural Language Generation) driven Zia insights.The power of machine learning in Zoho Analytics makes it easy to do smarter forecasting and scenario analysis.
ZOHO Desk - Self-Service Portal

Self-Service Portal

Zoho Desk allows you to create your own knowledge base with user community, and AI capabilities. Embed the knowledge base into your website or mobile app to help your customers find solutions quickly. Customers can submit tickets from the Help Center and even track tickets’ statuses or respond to your team’s comments. Desk Knowledge Base solution comes with SEO features so you can add keywords, meta titles and descriptions to help customers find the answers easily. Customers can even rate your Knowledge Base articles.

ZOHO Desk - Self-Service Portal

Self-Service Portal

Zoho Desk allows you to create your own knowledge base with user community, and AI capabilities. Embed the knowledge base into your website or mobile app to help your customers find solutions quickly. Customers can submit tickets from the Help Center and even track tickets’ statuses or respond to your team’s comments. Desk Knowledge Base solution comes with SEO features so you can add keywords, meta titles and descriptions to help customers find the answers easily. Customers can even rate your Knowledge Base articles.

Workflow Automation

Desk is designed to automate your repetitive manual actions. Zoho Desk’s drag-and-drop Blueprint Builder helps you create workflows for complex cross-functional service processes. Automated workflows find these bottlenecks and help your team stay on track with each ticket. Your team can create automated workflows for email alerts, task assignments, field updates, and more for hassle-free process management.

ZOHO Desk - Workflow Automation
ZOHO Desk - Workflow Automation

Workflow Automation

Desk is designed to automate your repetitive manual actions. Zoho Desk’s drag-and-drop Blueprint Builder helps you create workflows for complex cross-functional service processes. Automated workflows find these bottlenecks and help your team stay on track with each ticket. Your team can create automated workflows for email alerts, task assignments, field updates, and more for hassle-free process management.

AnalyticsMarketplace & Apps

Zoho Analytics’ App Marketplace offers partner-driven analytics apps and domain-specialized analytics apps. There is an app available for all your business operations – sales, marketing, productivity, finance, and customer service. Complement your analytics journey with the apps you want fromthe Zoho Marketplace. Each app comes with custom-built connectors and extensionsfor deeper and faster analytics.
ZOHO Desk - Agent Productivity

Agent Productivity

Zoho Desk empowers your agents to collaborate better, communicate faster, and improve customer relationships. Zoho Work Modes in Desk allows team members to pick modes such as Ticket Peek, Advanced Response Editor, and Collision Detection and even organize customer tickets based on priority, due time, status, or CRM status. Zoho Desk integrates with Zoho CRM, which helps to bring your sales and support teams together and serve customers better.

ZOHO Desk - Agent Productivity

Agent Productivity

Zoho Desk empowers your agents to collaborate better, communicate faster, and improve customer relationships. Zoho Work Modes in Desk allows team members to pick modes such as Ticket Peek, Advanced Response Editor, and Collision Detection and even organize customer tickets based on priority, due time, status, or CRM status. Zoho Desk integrates with Zoho CRM, which helps to bring your sales and support teams together and serve customers better.

Insights and Reports

Zoho Desk provides actionable insights into your team’s performance. You can track their time spent on each ticket through reports and dashboards. Zoho Headquarters is designed to help your team managers pull individual team reports, find patterns and make decisions. They can monitor vital parameters like monitoring negative feedback, customer happiness, ticket traffic, and much more. Zoho Desk even provider Radar mobile app to help your team and managers check crucial stats in real-time.

ZOHO Desk - Insights and Reports
ZOHO Desk - Insights and Reports

Insights and Reports

Zoho Desk provides actionable insights into your team’s performance. You can track their time spent on each ticket through reports and dashboards. Zoho Headquarters is designed to help your team managers pull individual team reports, find patterns and make decisions. They can monitor vital parameters like monitoring negative feedback, customer happiness, ticket traffic, and much more. Zoho Desk even provider Radar mobile app to help your team and managers check crucial stats in real-time.

Conversational Analytics

Zoho Analytics Mobile BI apps give your teams the power to analyze and visualize data on-the-move. Zoho Analytics apps are powered by Zia. Speak with Ask Zia on the go and get deep insights as answers from anywhere, anytime. The mobile apps even make team collaboration easier and faster.

Zoho Desk Integrations

Get more out of Zoho Desk by connecting it with Zoho applications and third-party apps. Zoho provides custom codes to update Desk features. You can even search Zoho Integrations Marketplace to find extensions that enhance your customer service capabilities. You can build custom mobile apps using Desk’s SDKs and APIs.

Zoho Desk Security

Zoho Desk provides features to help you protect your customers’ data while giving your team the information they need. Control who can access data, define roles, set organization’s hierarchy, and define field-level security. ZOHO desk is also compliant with GDR regulations and laws.

Zoho Desk Integrations

Get more out of Zoho Desk by connecting it with Zoho applications and third-party apps. Zoho provides custom codes to update Desk features. You can even search Zoho Integrations Marketplace to find extensions that enhance your customer service capabilities. You can build custom mobile apps using Desk’s SDKs and APIs.

Zoho Analytics for Your Entire Business Operations

Zoho Analytics is built for every function in your business. Analyze any type of data in depth. Create data pipelines and go from raw data to insights into minutes. Zoho Analytics is designed for your:

Sale

Marketing

Finance           

Social Media

Help Desk

Project Management

Human Resources

eCommerce

Zoho Desk Security

Zoho Desk provides features to help you protect your customers’ data while giving your team the information they need. Control who can access data, define roles, set organization’s hierarchy, and define field-level security. ZOHO desk is also compliant with GDR regulations and laws.

Rated as the Best by Experts and Customers

ZOHO Desk - Rated as the Best by Experts and Customers

Rated as the Best by Experts and Customers

ZOHO Desk - Rated as the Best by Experts and Customers

Contact First Direct Corporation

Great customer service can be your competitive advantage. Let Zoho Desk take your customer service to next level. If you want to know how Zoho Desk can help you stay on top of every aspect of your customer service, contact First Direct Corporation for a personalized demo. Contact us to schedule a demo today!

Uncover Hidden Insights from Data. For Any Business Function.

Collaborative analytics

Create and analyze reports together with your team.

Pre-built visualizations

Get pre-built reports to start your analytics journey.
Data blending
Connect different sources for cross-functional analysis.

Smart analytical assistant

Ask AI assistant Zia and get answers in the form of reports & KPI widgets.

Embedded analytics

Embed BI, reporting, and analytics solutions within your own product or app.

Data Security and Privacy

Zoho data centres are SOC 2 Type II and ISO/IEC 27001 certified and GDPR compliant.

Why Zoho Analytics

Unified Business Insights

Unify business data across your organization from various functions like marketing, sales, support, finance, and more to discover end-to-end insights.

Augmented Analytics

Augment your data analysis with powerful artificial intelligence (AI), machine learning (ML), natural language processing and generation (NLP/G).

Security and Governance

Your data is secure and safe with Zoho Analytics. Zoho Security Practices provide your business with support for data backup, confidentiality and privacy.

Scalability & Extensibility

Zoho Analytics is a scalable analytics platform. Zoho offers you a robust set of APIs, a wide range of analytics apps, and big data analytics.

Powerful Visualizations

You and your team get a variety of visualization tools including geo and image visualizations. Analyze and visualize data with contextual filters and many more.

Unlimited Integrations

Zoho Analytics has 500+out-of-the-box integrations for your business apps. Build a unified data analytics platform for your entire business operations.

Rated The Best

Zoho Analytics is The FIRST Choice of Businesses

Ready To Get Started?

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!

Ready To Get Started?

Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.

An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.

Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!

Monthly
Annually

Free
$0
$0
3 Free Agents
3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24×5 Email Support
Standard
$20
$14
/agent/month
/agent/month billed annually
  • Features from FREE +
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self-service
  • 24×5 Phone Support
Professional
$35
$23
/agent/month
/agent/month billed annually
  • Features from STANDARD +
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24×5 Chat Support
Enterprise
$50
$40
/agent/month
/agent/month billed annually
  • Features from PROFESSIONAL +
  • Live Chat
  • Zia – Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents

Click here to check more details about ZOHO Desk

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